Effective Date: 3 June 2025
Roomers d.o.o. (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Slovenian laws.
Roomers d.o.o.
Address: Gledališka 4, 2000 Maribor, Slovenia
Email: info@roomers.si
VAT ID: SI27365140
Company Registration Number: 9416943000
We may collect the following personal data when you use our website, contact us, or make a booking:
Name and surname
Email address
Phone number
Address
Payment details (credit card info – processed securely via third-party providers)
Booking details (dates, room type, special requests)
Communication history
IP address and browser/device information (for analytics and security)
We use your data for the following purposes:
To process and manage bookings
To send booking confirmations and pre-arrival information
To respond to inquiries and provide customer support
To comply with legal obligations (e.g., record-keeping, invoicing)
For marketing communications (only with your explicit consent)
To improve our website and services
We process your personal data based on the following legal grounds:
Performance of a contract: For processing bookings and providing hotel services.
Legal obligation: For compliance with accounting, tax, and hospitality regulations.
Consent: For sending marketing emails or newsletters.
Legitimate interest: For improving services and ensuring website security.
We do not sell your data. We may share your data with:
Payment service providers (for secure transactions)
IT and hosting providers (for website and email services)
Government authorities (if required by law)
All third-party providers are bound by data protection obligations under GDPR.
We retain personal data:
For as long as necessary to fulfill the purpose it was collected for
For accounting and legal purposes (up to 10 years, where required by law)
Booking-related data is usually retained for 5 years
After the retention period, your data is securely deleted or anonymized.
You have the right to:
Access your personal data
Request correction or deletion
Object to processing or request restriction
Withdraw consent (if applicable)
Lodge a complaint with the Information Commissioner of the Republic of Slovenia (www.ip-rs.si)
To exercise your rights, contact us at: info@roomers.si
Our website uses cookies for essential functionality, analytics, and user experience improvements. For more details, see our [Cookie Policy].
You can manage cookie preferences via your browser settings.
We take appropriate technical and organizational measures to protect your data, including:
SSL encryption on our website
Secure servers and access controls
Staff training on data protection
We may update this policy occasionally. Changes will be posted on this page with the updated date. We encourage you to review this policy regularly.
Contact:
If you have any questions or concerns regarding your data, please contact us:
📧 info@roomers.si
📞 +386 41 666 852